SANAKO Remote System Support

SANAKO Remote System Support is a customer support service that uses a web-based connection to the customer’s PC to provide fast, easy and secure remote support services.

Using a customized web portal, Sanako remote operators will access the customer’s device with their permission, to diagnose, assist with and resolve issues using various tools. As an option, Sanako may also invite end users to evaluate the support intervention at the end of the session.

The remote service is suitable for use in broadband environments, and can be accessed by the customer from the web or by phone.