SANAKO Helpdesk
SANAKO Helpdesk offers a dedicated support contact service to the users of SANAKO Study 500, Study1200 and other Study related extension modules, initially in the EMEA region.
SANAKO Helpdesk service will:
• Answer customer calls and emails requesting technical assistance
• Assess customers’ support needs and handle them accordingly
• Use troubleshooting techniques to diagnose problems
• Solve the problem during the call whenever possible
SANAKO Helpdesk service can be contacted by:
• Dedicated support phone number
• Email
• MSN Messenger (future)
• Skype (future)
SANAKO Helpdesk is available in English in the EMEA region during the following hours:
UK: 07.00 - 17.00
CET: 08.00 - 18.00
FIN: 09.00 - 19.00
Moscow: 10.00 - 20.00